General Summary: The Parking Security Officer will direct vehicles and greet guests in the parking lots, provide safety resources and work in zoo areas, as assigned. Additionally, the Parking Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: Friday - Monday, 9:30 AM - 4:30 PM

Essential Functions:

Primary Functions:

• Direct cars, buses and other traffic into appropriate parking, drop off or delivery areas;
• Open and close parking lots as necessary;
• Monitor all parking areas to prevent break-ins and/or vandalism of vehicles and Zoo property;
• Keep all parking areas and entrance areas clean and free of litter;
• Place directional signs, cones and barricades as needed;
• Direct vehicles and pedestrians with flags and other hand-held devices;
• Work in and/or help out in any aspect of Zoo operations as directed when appropriate;
• Ensure guest safety at all times;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Greet guests and respond appropriately to guests’ questions, comments, or concerns in a friendly, professional, and informed manner;
• Monitor unauthorized persons and loitering in or around the parking lots and notify Dispatch and/ or management of suspicious persons or activities;
• Communicate with the Security Department by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information.

Management of Resources (Financial, Human Resources, Facilities):

• Monitor guests’ behavior to ensure their safety on and around the parking lots near the Main Gate.

Minimum Qualifications:

Education:

• High school diploma or equivalent required

Experience/Training:

• Minimum of six months related experience and/or training.
• Exposure to first aid and/or CPR training a plus.
• Exposure to safety and security protocols preferred. 

Hospitality:

• Friendly disposition;
• Possess a positive and patient attitude; and
• Possess excellent verbal communication skills.

Working Conditions:

• Must be able to stand, walk and/or run, and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment:

• Must be able to operate a variety of machines and equipment including telephone, two-way radio, etc.

Traits Desirable:

• Possess a clear comprehension of vehicle and pedestrian traffic flow;
• Possess an outgoing personality with the ability to approach guests and take charge of challenging situations;
• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Ability to identify and resolve guest issues; and,
• Ability to work independently and stay productive with minimal direct supervision.

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different task be performed when circumstances change.

General Summary: The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customers and enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: Friday - Monday, 9:30 AM - 4:30 PM

Essential Functions:

Primary Functions:

• Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot;
• Respond to all requests for first aid, CRP, and/ or AED from guests or employees;
• Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations;
• Respond to all alarms as dispatched;
• Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after-hours calls;
• Responsible for providing guest control, including challenging situations;
• Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related duties as assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for communicating effectively with staff and the public regarding standard operating procedures;
• Work closely with contracted temporary services and staff to ensure adherence to all Zoo policies and procedures;
• Write and investigate required shift and accident reports on employees, guests, and shift activities;
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information; 
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees, guests, volunteers, etc.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in organizing breaks for all assigned employees while ensuring adequate staffing levels to control attendance flow; and,
• Coordinate with other departments as necessary to fulfill any needs related to special event requests and departmental training.

Minimum Qualifications:

• Hospitality;
• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• High school diploma or equivalent.

Experience/Training:

• Must be at least 21 years old;
• Two years of security related experience;
• Good working knowledge of security operations in a business environment;
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association;
• Valid driver’s license;
• Must possess a Security Guard Certificate

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift);
• Must be able to travel or walk large areas of the Zoo as needed;
• Ability to patrol and monitor 125 acres on foot in all weather conditions;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime;
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Exposure to Zoonotic diseases and risk of animal attack.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Deals with uncertainty, sound judgment, integrity, safety management, professionalism, and reporting skills;
• Strong organizational and communication skills;
• Ability to make independent judgment decisions within Zoo policy and procedures; and,
• Ability to handle non-routine tasks and adapts to changing circumstances.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customers and enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: 5:30 PM - 1:30 AM

Essential Functions:

Primary Functions:

• Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot;
• Respond to all requests for first aid, CRP, and/ or AED from guests or employees;
• Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations;
• Respond to all alarms as dispatched;
• Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after-hours calls;
• Responsible for providing guest control, including challenging situations;
• Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related duties as assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for communicating effectively with staff and the public regarding standard operating procedures;
• Work closely with contracted temporary services and staff to ensure adherence to all Zoo policies and procedures;
• Write and investigate required shift and accident reports on employees, guests, and shift activities;
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information; 
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees, guests, volunteers, etc.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in organizing breaks for all assigned employees while ensuring adequate staffing levels to control attendance flow; and,
• Coordinate with other departments as necessary to fulfill any needs related to special event requests and departmental training.

Minimum Qualifications:

• Hospitality;
• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• High school diploma or equivalent.

Experience/Training:

• Must be at least 21 years old;
• Two years of security related experience;
• Good working knowledge of security operations in a business environment;
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association;
• Valid driver’s license

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift);
• Must be able to travel or walk large areas of the Zoo as needed;
• Ability to patrol and monitor 125 acres on foot in all weather conditions;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime;
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Exposure to Zoonotic diseases and risk of animal attack.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Deals with uncertainty, sound judgment, integrity, safety management, professionalism, and reporting skills;
• Strong organizational and communication skills;
• Ability to make independent judgment decisions within Zoo policy and procedures; and,
• Ability to handle non-routine tasks and adapts to changing circumstances.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Function:

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Assist with transporting guests safely to and from designated locations throughout assigned shift;
• Maintain cleanliness at work locations;
• Ensure guest safety at all times;
• Load and unload responsibilities associated with Zoo shuttle;
• Load and unload responsibilities associated with amusement rides;
• Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validate memberships of guests at the Zoo entrance;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (financial, human resources, facilities):

• Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same; and,
• Monitor guests’ behavior to ensure their safety on and around the rides, tram, and train. 

Minimum Qualifications:

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo.  However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo.   

Experience/Training:

• None

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc. 

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: The Commissary Keeper will prepare, deliver, store, and stock food, hay, supplies, purchased orders, and packages for all departments of the Zoo, as well as remove manure from all animal areas and keep the commissary areas clean and organized. Additionally, the Commissary Keeper will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Functions:

• Prepare and deliver food orders to each animal area in the Zoo on a daily basis;
• Prepare and deliver supplies, packages, purchased items, and mail to all departments of the Zoo as needed;
• Pick up packages and mail from other departments in the Zoo as needed;
• Thaw frozen food items using department protocols to ensure food quality;
• Operate manure removal equipment and remove manure from all animal manure collection areas;
• Maintain cleanliness and organization of all work and stock areas throughout the commissary complex;
• Accept, inspect, unload, date all deliveries;
• Help to maintain appropriate inventory and stock of food items and supplies;
• Travel to outside vendors to pick up orders and grocery items;
• Maintain a working knowledge of USDA and AZA standards and ensure that all commissary buildings and work areas are in compliance;
• Maintain a working knowledge of company safety policies, procedures, and protocols;
• Observe all rules of safety that pertain to the position, including use of personal protective equipment, safe vehicular use, safe use of large equipment and meat saws, and good lifting procedures;
• Perform regular quality assurance checks including testing of hay quality and monitoring of product freshness and checking expiration dates of stock on a regular basis;
• Perform general maintenance of Commissary buildings, equipment, and vehicles;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Utilize the phone, email, and radio to perform basic internal communications with other members of the Zoo staff;
• Communicate stock deficiencies, issues/problems with deliveries, and other concerns to Commissary manager; and,
• Communicate with other zoo staff regarding timeliness and completion of daily deliveries.

Management of Resources (Financial, Human Resources, Facilities):

• Accept, inspect, and appropriately stock all incoming deliveries; and,
• Complete daily logs and forms as required by department SOP.

Minimum Qualifications:

Education: 

• High school diploma or equivalent. 

Experience/Training:      

• Minimum of two years stable work history;
• Animal science background preferred, but not required;
• Valid driver’s license; and,
• Ability to operate large equipment or the ability to be trained on such equipment.

Traits Desirable:

• Strong organizational and communications skills; and,
• Ability to handle non-routine tasks and adapt to changing circumstances.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, telephone, radio, vehicles, skid steer, back hoe, bob cat, golf cart, hand tools, meat saw, scales; etc.

Working Conditions:

• Must be able to lift and/or carry weights of up to 75 pounds and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb and balance;
• Must be able to travel large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Ability to be an essential staff member and report to work in all weather conditions;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: Provides day-to-day leadership and management of specific animal areas which supports the mission and core values of the Zoo to the staff engaged in the care and exhibition of the collection. The Area Manager will be responsible for the daily operations of the area and oversight of the keeper team. They will need to work closely with the taxon curators, behavior team, and medical staff, and will report to the General Curator. Additionally, the Area Manager will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Function:

• Foster a success-oriented, accountable environment within the Zoo;
• Support the guest experiences;
• Serve as the liaison for the Collection Managers and Curators as to daily concerns of the department;
• Observe animals to detect signs of illness, and report the same to the Collection Manager and Medical Staff to determine type of medication/treatment required and help in the treatment;
• Develop and maintain SOPs for assigned area(s);
• Coordinate pest control needs/activities with the Senior Animal Care Technician;
• Ensure that adequate and appropriate pest control practices are carried out and that all pest control records are maintained;
• Coordinate water quality testing and Life Support Systems equipment preventative maintenance with the Water Quality Specialist and ensure that adequate and appropriate water quality records are maintained;
• Inspect all exhibits and related facilities regularly for cleanliness and structural integrity;
• Direct or perform all keeper activities necessary to the direct maintenance of the animal collection;
• Inspect the care and well-being of the animals in their area;
• Supervise and coordinate all activities of the keeper staff;
• Supervise and participate in moving of animals to new quarters or in crating or uncrating animals for shipment or display;
• Oversee and/or assist with medical treatments, preparation of food, feeding of animals and maintenance and repair of animal quarters/exhibit;
• Ensure that area activities are recorded in the daily diary and other permanent records;
• Collaborate with Animal Department Curators, Managers and medical staff in development of diets, husbandry techniques, and area protocols;
• Develop action plans for projects and present them to the Collection Managers;
• Assist in AZA-sanctioned programs as requested;
• Available 24 hours/day, if necessary;
• Attend weekly medical meetings;
• Serve and support assigned area(s);
• Coordinate the training opportunities for volunteers, Junior keepers, and interns;
• Participate on the animal recapture team and maintains qualifications to use firearms on zoo grounds;
• Train and educate Animal Keepers;
• Coordinate construction projects and outside vendors and contractors while maintaining safety for animals and staff;
• Work with the Animal Training and Enrichment Coordinator to develop and maintain animal training and enrichment programs;
• Manage the particular aspects of scheduling and payroll essential to supervising staff;
• Responsible for acting as member of Zoo’s emergency response firearms shoot team;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Actively collaborate with divisions to ensure that husbandry and behavioral management practices are to the highest standards;
• Represent the zoo to guests, donors, zoo community associates, and the general public;
• Answer the public's questions concerning animals' habits or zoo operations;
• Actively collaborate with the Marketing, Development, Education and Guest Services departments to design and implement programs and presentations directly related to the animal collection;
• Actively collaborate with the Marketing, Development, Education and Guest Services departments to produce and participate in non-routine special events;
• Organize behind the scenes tours as requested; and,
• Conduct and/or contribute to Area, Department and All-Staff meetings.

Management of Resources (Financial, Human Resources, Facilities):

• Make recommendations to the General Curator and Collection Managers on the hiring and firing and personnel actions such as promotions, transfers and disciplinary actions;
• Read keepers’ daily reports and ensure appropriate corrective action;
• Determine which information/data from daily reports should be included in the Zoo’s permanent animal records;
• Prepare and communicate performance evaluations of keeper staff;
• Recommend improvements and repairs to animal exhibits and facilities;
• Recommend updates, clarifications and additions to Animal Department policies and procedures and area SOPs;
• Coordinate with the Maintenance department for repairs, non-capital renovations and improvements;
• Schedule staff to various tasks as needed;
• Support inventory control/ensure the proper working condition of all department equipment; and,
• Provide supervisory back up for the other area managers.

Minimum Qualifications:

Education: 

• Bachelor’s Degree preferably in Biological Sciences, Zoology, Wildlife Management, Animal Science or related science; and, 
• Experience may be substituted for a degree.

Experience/Training:      

• Three years paid experience with an AZA accredited zoological institution (preferred);
• At least one year of supervisory experience or equivalent experience working with animals in a supervisory capacity;
• Valid driver’s license; and,
• Demonstrated supervisory ability as well as ability to lead and mentor professional staff;

Traits Desirable:

• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds;
• Extremely well-organized;
• Strong leadership, communication, mentoring, time management, interpersonal and follow-up skills;
• Self-directed, collaborative and detail-oriented; and,
• Strong background in animal husbandry, training, or enrichment.

Equipment:

• Must be able to operate a variety of machines and equipment including telephone, two-way radio, motor vehicles, electric golf carts, hand tools, animal restraint and capture equipment, gardening/carpentry tools, power equipment, e.g. leaf blower, weed eater, lawn mower, or power washer and computer equipment, scales, transponder reader, digital thermometers and water chemistry equipment.  Must be proficient with a word processing and spread sheet program (e.g. Microsoft Word, Excel).

Working Conditions:

• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to travel large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Must be able to lift and/or carry weights of up to 75 pounds and climb a ladder;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.
• Exposure to zoonotic diseases and risk of animal attack; and,
• TB test, physical, and rabies vaccine required.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Function:

• Provides basic daily husbandry, food and water for animals in assigned area in accordance with department and area standards
• Observes behavior and physical condition of animals, and reports concerns to area supervisor
• Transfers animals between enclosures in accordance with department and area standards, and follows established safety guidelines
• Provides approved enrichment to animals in compliance with behavior team requirements
• Participates in approved training programs in compliance with behavior team requirements
• Maintains daily electronic records to track animal behavior and well-being over time
• Attends annual welfare assessments and submits regular welfare evaluations
• Participates in data collection for approved behavior and research projects
• Participates in animal medical procedures as directed by the area supervisor
• Participates in animal escape drills and incidents as directed by the recapture coordinator
• Conducts daily inspections of animal facilities, animal equipment and area buildings for structural defects and potential safety issues, and reports concerns to area supervisor
• Performs minor repairs and maintenance of animal facilities, animal equipment and area buildings as needed
• Maintains cleanliness of animal facilities, area buildings, public spaces and back of house areas
• Implements pest control measures as needed, and in accordance with the Zoo’s pest control program
• Complies with all AZA standards and USDA regulations
• Adheres to all policies and procedures of the department and the Zoo
• May train new staff on daily area routines with oversight from higher level keepers or manager.

Communication (Internal and External):

• Completes daily records for tracking animal health, animal behavior, enrichment and training
• Reviews area records and updates in order to stay informed of new developments and changes in assigned area
• Checks Zoo email regularly for updates from department and Zoo management
• Provides area supervisor with timely updates on animal concerns
• Actively participates in team meetings, discussions and debriefings
• Adheres to the Zoo’s communication policy regarding social media posts and confidentiality
• Enhances the guest experience by actively engaging with visitors
• Supports the Zoo’s mission by sharing the organization’s conservation messages with visitors and the general public

Management of Resources (Financial, Human Resources, Facilities):

• Proper storage and use of animal food items and animal medications
• Proper use and care of Zoo radios and cell phones, and timely reporting of issues
• Safe use of Zoo vehicles and timely reporting of issues, including any accidents
• Maintenance and safe use of tools and minor equipment, including kitchen knives

Minimum Qualifications:

Education: 

• Bachelor’s degree in zoology, biology, or a related field of study strongly preferred.

Experience/Training:      

• At least one year of animal care experience with applicable species preferred
• Zoo experience preferred (paid or unpaid)
• Understanding of current trends in animal training and behavior management
• Able to collect and collate data for studying animal behavior
• Familiarity with electronic communication and record-keeping
• Must possess a valid driver’s license

Traits Desirable:

• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds;
• Ability to operate both independently and as part of a team in a productive, respectful, and efficient manner with proper time management skills;
• Extremely well organized, self-directed, collaborative, and detail oriented; and,
• Possess a positive attitude and a general philosophy/outlook in line with the Zoo’s mission.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, telephone, radio, and vehicles, hand tools, animal restraint and capture devices, incubators, gardening/carpentry tools and machinery, scales, etc.

Working Conditions:

• Must be able to lift 75 pounds with assistance and 50 pounds unassisted as needed;
• Must be able to climb a ladder carrying up to 15 pounds;
• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Physical demands are in excess of those for sedentary work; Must be able to stand and remain active for an eight-hour shift; must be able to stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to travel large areas of the Zoo on foot as needed;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Initial tuberculosis (TB) test and physical required.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Functions:             

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other guests of the Zoo and demonstrate the highest standards of internal and external customer service;
• Act as a lead trainer for the daily operations custodial staff at the Zoo to ensure maximum guest service;
• Maintain sanitary conditions of the non-public and public restrooms within the Zoo grounds;
• Order janitorial and bathroom supplies, store and stock supplies, and distribute appropriately;
• Stock specified areas with necessary supplies on at least a weekly basis;
• Clean all rooms and/or rental spaces as assigned, including walls, floors and windows;
• Sweep, mop, strip wax, and buff floors, sweep and hose walkways;
• Remove trash from public areas, empty trash cans, and take debris to dump;
• Check light bulbs periodically and replace as needed;
• Implement pest management strategies;
• Wear appropriate personal protective gear provided by the Zoo;
• Maintain knowledge of and comply with blood borne pathogens and zoonotic disease prevention protocols and procedures;
• Assist with event setup and breakdown throughout the Zoo.
• Operate company truck and golf cart to successfully perform duties on campus
• Perform minor grounds maintenance such as snow removal and spreading ice melt.
• Utilize small engine equipment as needed.
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, and membership information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Ensure guest safety at all times;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for keeping Management fully updated on any issues that may occur during daily operations including the need for necessary repairs;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with management and coworkers by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in training new and returning seasonal staff in policies and procedures, reinforce the training on an ongoing basis; and,
• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hour logs.

Minimum Qualifications: 

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability and willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• High School Diploma or equivalent preferred.

Experience/Training:

• Minimum of six months related experience and/or training;
• Prior custodial experience preferred; and,
• Required to possess a valid and unrestricted driver's license. Driving permits are not sufficient.
• Required to attend and complete an onsite ladder safety training course.

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including computer, telephone, two-way radio, and janitorial equipment;
• Must be able to operate a variety of small engine and electric machines including but not limited to snow/ leaf backpack blower, floor polisher, and rug cleaner;
• Must be able to use cleaning tools, hand tools, gardening tools, carpentry tools; and cleaning supplies;
• Must be trained to use ladder appropriately; and,
• Must be able to drive pick-up truck and golf cart.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Functions:

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Receive and verify accurate distribution of opening cash;
• Perform accurate and efficient monetary transactions and maintain precise daily records;
• Take responsible measures to safeguard all acquired revenue;
• Reconcile daily transactions with Cash Room including all cash, charges, and discounts;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, Shuttles, train, and membership program information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Maintain cleanliness at work locations;
• Ensure guest safety at all times;
• Load and unload guest responsibilities associated with Zoo shuttles;
• Load and unload guest responsibilities associated with amusement rides;
• If reassigned due to business need, assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validate memberships of guests at the Zoo entrance;
• Promote all sales functions at the main gate, including but not limited to; general admission, train tickets, wristbands, carousel vouchers, camel rides (seasonally), penguin encounters as well as membership sales and fulfillments.
• Promote sales in a manner that will enable the Zoo to meet or exceed established annual membership program sales goals 
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for keeping the Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hours logs;
• Meet guidelines of the Cash Discrepancy policy on a consistent basis;
• Distribute Zoo literature, including but not limited to: maps, and event flyers, while maintaining accurate supply of the same; and,
• Monitor guests’ behavior to ensure their safety on and around the rides, shuttle, and train. 

Minimum Qualifications:

• Hospitality:
• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skill, as well as writing and math skills (i.e. addition, subtraction, multiplication, division, and percentages); and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• Minors (14 to 17 years of age) may be considered for employment by the Human Resources Department at the Zoo.  However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo. 

Experience/Training:

• Minimum of six months related experience and/or training;
• Proficient in cash handling procedures;
• Familiarity with a Point of Sale (POS) system environment; and,

Working Conditions:

• Must be able to stand and remain active for an eight hour shift;
• Must be able to sit upright for long periods of time;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including two-way radio, rides, computer, computerized register, and telephone.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions

Primary Functions:

• Performs general maintenance tasks, including lighting, drywall repair, painting, carpentry, and furniture movement.
• Conduct scheduled inspections and servicing of equipment, and utilities to prevent breakdowns and ensure efficiency.
• Respond promptly to calls throughout the facility and perform necessary repairs.
• Change filters, clean drains and gutters, and ensure proper functioning of systems supporting building operations.
• Maintain tools, equipment and supplies in an orderly and functional manner.
• Install and repair signage as needed ensuring proper placement.
• Perform all tasks in compliance with company policy and safety guidelines.
• Perform other tasks and projects as assigned.

Communication:

• Publish a daily report of worked performed and any current problems/issues/challenges.

Minimum Qualifications

Education:

• High School diploma or equivalent.
• 5+ years of experience working in building operations or maintenance.

Experience/Training:

• Previous automotive experience, including maintaining and/or repairing items such as golf carts, small engines, or trucks is a plus.
• Valid driver’s license a must.
• CDL driver’s license is a plus.
• Experience maintaining and repairing a variety of HVAC systems is a plus.

Traits Desirable:

• Mechanical aptitude
• Must be team-oriented
• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds

Equipment:

• Must be able to operate a variety of machines, power tools, hand tools, and equipment including computer, telephone, two-way radio, and golf cart, etc.

Working Conditions:

• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, snow and ice, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, special events, an to assist with emergencies as needed;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off, Sick and Safe Leave and 2 paid holidays. Eligible for medical/dental/vision coverage as well as short term disability/long term disability/life insurance. 401k with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed.