Essential Functions:

Primary Functions:             

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other guests of the Zoo and demonstrate the highest standards of internal and external customer service;
• Act as a lead trainer for the daily operations custodial staff at the Zoo to ensure maximum guest service;
• Maintain sanitary conditions of the non-public and public restrooms within the Zoo grounds;
• Order janitorial and bathroom supplies, store and stock supplies, and distribute appropriately;
• Stock specified areas with necessary supplies on at least a weekly basis;
• Clean all rooms and/or rental spaces as assigned, including walls, floors and windows;
• Sweep, mop, strip wax, and buff floors, sweep and hose walkways;
• Remove trash from public areas, empty trash cans, and take debris to dump;
• Check light bulbs periodically and replace as needed;
• Implement pest management strategies;
• Wear appropriate personal protective gear provided by the Zoo;
• Maintain knowledge of and comply with blood borne pathogens and zoonotic disease prevention protocols and procedures;
• Assist with event setup and breakdown throughout the Zoo.
• Operate company truck and golf cart to successfully perform duties on campus
• Perform minor grounds maintenance such as snow removal and spreading ice melt.
• Utilize small engine equipment as needed.
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, and membership information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Ensure guest safety at all times;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for keeping Management fully updated on any issues that may occur during daily operations including the need for necessary repairs;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with management and coworkers by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in training new and returning seasonal staff in policies and procedures, reinforce the training on an ongoing basis; and,
• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hour logs.

Minimum Qualifications: 

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability and willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• High School Diploma or equivalent preferred.

Experience/Training:

• Minimum of six months related experience and/or training;
• Prior custodial experience preferred; and,
• Required to possess a valid and unrestricted driver's license. Driving permits are not sufficient.
• Required to attend and complete an onsite ladder safety training course.

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including computer, telephone, two-way radio, and janitorial equipment;
• Must be able to operate a variety of small engine and electric machines including but not limited to snow/ leaf backpack blower, floor polisher, and rug cleaner;
• Must be able to use cleaning tools, hand tools, gardening tools, carpentry tools; and cleaning supplies;
• Must be trained to use ladder appropriately; and,
• Must be able to drive pick-up truck and golf cart.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customers and enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: 5:30 PM - 1:30 AM

Essential Functions:

Primary Functions:

• Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot;
• Respond to all requests for first aid, CRP, and/ or AED from guests or employees;
• Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations;
• Respond to all alarms as dispatched;
• Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after-hours calls;
• Responsible for providing guest control, including challenging situations;
• Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related duties as assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for communicating effectively with staff and the public regarding standard operating procedures;
• Work closely with contracted temporary services and staff to ensure adherence to all Zoo policies and procedures;
• Write and investigate required shift and accident reports on employees, guests, and shift activities;
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information; 
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees, guests, volunteers, etc.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in organizing breaks for all assigned employees while ensuring adequate staffing levels to control attendance flow; and,
• Coordinate with other departments as necessary to fulfill any needs related to special event requests and departmental training.

Minimum Qualifications:

• Hospitality;
• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• High school diploma or equivalent.

Experience/Training:

• Must be at least 21 years old;
• Two years of security related experience;
• Good working knowledge of security operations in a business environment;
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association;
• Valid driver’s license

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift);
• Must be able to travel or walk large areas of the Zoo as needed;
• Ability to patrol and monitor 125 acres on foot in all weather conditions;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime;
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Exposure to Zoonotic diseases and risk of animal attack.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Deals with uncertainty, sound judgment, integrity, safety management, professionalism, and reporting skills;
• Strong organizational and communication skills;
• Ability to make independent judgment decisions within Zoo policy and procedures; and,
• Ability to handle non-routine tasks and adapts to changing circumstances.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

To meet current business demands of the Maryland Zoo, the Business Administrator schedule covers a seven-day schedule that includes mandatory weekend coverage. The Business Administrator works five consecutive days each week at the Zoo’s Mansion House and serves as the first person that guests encounter upon their entry into the building.

Essential Functions:

Information, Sales and Customer Service

• Greet visitors, vendors, and other guests entering the Mansion House and contact appropriate staff or departments to direct them accordingly.
• Inform department contacts when vendors arrive and need escorts.
• Knowledge of all Zoo products and the ability to sell Zoo products or services
• Knowledge of Zoo’s website to assist with email or phone inquiries about Zoo events, programs or campus.
• Provide guests with information on all aspects of the Zoo experience, exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, rides, attractions and membership information. 
• Responsible for answering and directing incoming telephone calls, screening inquiries, taking messages, and providing information in a timely, courteous and professional manner. 
• Interact in a consistently pleasant and helpful manner to fellow employees, volunteers, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service.
• Respond appropriately to guest questions, comments and concerns internally and externally.
• Triage and respond to online guest inquiries and feedback.
• Troubleshoot and resolve guest order issues in a timely manner.
• Develop and maintain comprehensive knowledge of Zoo products and services that include accurate pricing as well as knowledge of animal collection and exhibits.
• Obtain accurate and detailed information from customers in order to complete and confirm reservations.
• Promote the mission of the Zoo.
• Communicate with all personnel, volunteers, visitors, vendors and contractors in a professional manner.
• Distribute Zoo literature, including but not limited to maps, event flyers, Zoograms and other Zoo literature, and maintain appropriate par levels.

Organizational and Business Support:

• Assist Mansion House administrative staff including the Zoo’s president
• Assist education, group sales, development, events, marketing and communication departments as needed for cross utilization of skills and manpower.
• Perform other duties as assigned by all departments.
• Assist Guest Services department with administrative responsibilities and paperwork.
• Assist the Education team in making reservations with educators who need information. or would like to book a field trip at the Zoo via the State of Maryland’s free field trip program.
• Complete and mail all confirmation materials in accordance with educational grant standards, as needed.
• Maintain a filing system for tracking pertinent information in regards to each booking for education programs.
• Utilize the Zoo email system to communicate effectively for all business needs.
• Provide a variety of clerical duties; perform other duties as assigned.
• Accurately process and distribute incoming mail and act as point person for all receivables including but not limited to FedEx, UPS and courier services.
• Provide field support in other Guest Services work areas as needed.
• Assist in maintaining group calendar for scheduling Mansion House conference rooms, administration golf carts, and on-grounds Penguin Encounters.

Database Management, Communications and Safety Support:

• Proficient with the use of Zoo’s software system and databases to sell Zoo products and make guest reservations for events and programs via phone or internet.
• Responsible for point-of-sale data input, data ownership and accuracy of all constituent records.
• Knowledge of database functions and reporting.
• Assist with database management.
• Respond and resolve any issues in the point of sale system.
• Knowledge and use of campus-wide radio system to communicate or assist with information in regards to safety protocol or procedures.
• Serve as communication dispatcher during emergency situations and assist the Security Department to serve as their dispatcher when needed.
• Knowledge of code alpha and code beta procedures.
• Monitor guest behavior to ensure their safety at the Zoo; ensure guest safety at all times.
• Perform duties in coordination with administration staff; report any issues, supply needs, and necessary ground floor repairs, etc. to administrative personnel.
• Monitor all staff radio communication and respond to calls at Base as needed.
• Ensure guest safety at all times.
• Adhere to all policies and procedures at the Zoo.
• Maintain cleanliness at work location.
• Compile and distribute verbally the Zoo’s daily report for personnel.
• Communicate with fellow employees by radio contact as needed following Zoo radio etiquette and protocol at all times.
• Contact appropriate staff to resolve guest issues.
• Interact in a professional, polite and informed manner with all personnel, volunteers, visitors, vendors and contractors.

Minimum Qualifications:

Hospitality:

• Friendly, outgoing, and approachable;
• Possess a positive and patient attitude; and,
• Possess excellent verbal and written communication skills.

Education:

• High school diploma or GED equivalent required; and,
• Bachelor’s Degree preferred.

Experience/Training:

• Customer service experience required;
• Six months of administrative support or related experience strongly preferred;
• Basic knowledge of Microsoft Office, Google Workspace, and web-based applications required; and,
• Familiarity with Point-Of-Sale systems strongly preferred.

Working Conditions:

• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment:

• Must be able to operate a computer, two-way radio, multi-line telephone, copier/ scanner, etc.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds.
• Reliable and punctual work ethic.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.
• Zoo membership plus 16 guest passes.

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Additionally, the Guest Services Event Operations Manager will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Functions:

• Facilitate the daily staffing and operation of the Guest Services area to include opening and closing of appropriate locations, problem-solving, training, securing of funds, etc. in conjunction with fellow Managers and in accordance to company SOPs;
• Maintain exceptional standards of customer service, cleanliness and physical appearance of all locations and staff;
• Along with the Guest Services Management team, continuously plan operational strategy to maximize revenue contribution and level of service;
• Lead or assist in planning, coordinating, and implementing Guest Services and DEAI events; events include but not limited to Black History Month, Wildly Inclusive, Bunny Bonanzoo, Field Days, AAPI Heritage Day, Pride at the Zoo, Juneteenth, Wild Water Splash Days, Celebramos, Zoo Boo, and Holly Days; Support at Brew at the Zoo and OktoBEARfest required as well; assist with vendor coordination and service scheduling to support event programs;
• Responsible for maintaining and organizing Zoo and departmental supplies and equipment, including inflatables and decorations, giveaways and prizes;
• Lead or assist with equipment and technology setup of all Zoo rentals, events and education and development programs;
• Review department web pages to make sure event information is accurate;
• Work collaboratively with to create event collaterals such as posters, banners, handouts for internal and external promotion of Zoo events and programs.
• Prepare weekly schedules for all seasonal, part-time, and full-time departmental staff;
• Interact with guests in a friendly, professional, and informed manner that promotes the Zoo’s message of conservation;
• Ensure working order of equipment and maintain supplies to meet operational objectives;
• Provide guest controls, including challenging situations;
• Ensure compliance of cash handling policies and procedures;
• Maintain risk and safety management processes for the Guest Services Department; Comply with Zoo accident and incident standards; Effectively work with risk and safety partners and ensure department and staff are prepared for disaster and emergency response for guests and staff;
• Lead or assist in the training for event equipment and technology; perform event setup and breakdown, assist with onsite oversight and execution of event days; respond to event-related inquiries and event confirmation emails with guests and vendors;
• Provide superior customer service by answering questions anticipating guest and member needs, escalating issues when appropriate and meeting or exceeding guest expectations;
• Collaborate with the Volunteer Department to ensure Zoo volunteers are assigned volunteer roles and managed appropriately during Guest Services and DEAI events as well as other assigned volunteer stations the support the department;
• Create and send post-event reports and follow ups to assess event success, gather feedback and identify opportunities for retentive business.
• Assist in the development of community partnerships with the goal of both broadening the Zoo’s reach with the community and also making sure offerings are diverse, accessible, equitable and inclusive;
• Support supply and equipment inventory management, including tracking stock levels and coordinating reorders;
• Serve as Manager on Duty;
• Attend Zoo and departmental meetings;
• Use sound judgment and report incidents to management or security as necessary;
• Assist other departments as needed for cross-utilization of skills and manpower;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Conduct daily briefings with all seasonal, full-time, and part-time staff to inform them of all happenings within the zoo in reference to Guest Services responsibilities;
• Communicate daily schedules, events, and any changes for the main gate, exhibits or attractions to all staff so that they may notify guests if asked;
• Actively collaborate with the Animal, Marketing, Development, Education and Volunteer departments to design and implement programs and presentations;
• Actively collaborate with the Animal, Marketing, Development, Education, Events, Group Sales and Volunteer, Hospital and Maintenance departments to produce and participate in non-routine special events;
• Work closely with contracted concessions’ management and staff to ensure adherence to all Zoo policies and procedure.

Management of Resources (Financial, Human Resources, Facilities):

• Cultivate, evaluate, and train staff, rendering discipline when necessary;
• Collaborate with the Senior Director of Guest Services Strategies on all matters concerning personnel;
• Support in the recruitment, hiring, training, evaluating and disciplining of all staff;
• Coordinate with other departments as necessary to fulfill any special needs relating to Guest Services (i.e. Events); and,
• Organize breaks for Guest Services employees while ensuring adequate staffing levels to control attendance flow.

Minimum Qualifications:

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• Bachelor’s Degree in Business, Hospitality, Recreation, Tourism, or related discipline (education may be substituted in lieu of relevant experience) preferred. 

Experience/Training:

• Minimum of two years in a supervisory management position;
• Minimum of three years related experience in the hospitality or retail industry;
• Proficiency with Google Workspace, Microsoft Office software, and web-based applications required;
• Familiarity with Point-Of-Sale systems preferred;
• Familiarity with business cash handling procedures;
• Valid driver’s license required; and
• Floral or event design a plus

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills;
• Possess excellent organizational skills; and
• Ability to multitask and juggle multiple projects.

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment:

• Must be able to operate a variety of equipment including computer, telephone, two-radio, hand tools, power tools, golf cart, rides, etc. 

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Strong organizational and communication skills; and,
• Ability to identify and resolve guest issues.

Benefits:

• Excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, and short- and long-term disability and life insurance.
• 401K with employer match.
• Zoo individual membership plus guest passes.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Functions:

• Assist Horticulture department with landscaping and planting projects, as required;
• Provide seasonal assistance with landscaping needs and pruning in and around animal exhibits;
• Provide repair and maintenance of barriers, caging and fences in and around animal habitats;
• Install and maintain hot wire systems in animal exhibits;
• Move, maintain and grade substrate to meet animal department needs;
• Advise and assist with installation of new plant material in exhibits;
• Develop a schedule of preventative maintenance for all animal habitats;
• Maintain a current inventory of exhibit construction materials and SDS information;
• Assist with the storage of chemicals per OSHA requirements
• Service and maintain department equipment, including power tools and yard equipment;
• Provide training for animal staff on safe operation of department tools and equipment;
• Assist Facilities contractor with maintenance and construction projects, as required;
• Provide construction services in the renovation of existing exhibits or exhibit features;
• Provide construction services to assist in preparing new habitats for animal and staff use;
• Maintain certification on power equipment such as skid steers and back hoes;
• Assist with pest control measures and wild animal exclusion in and around animal habitats;
• Advise Animal department management on current and new industry safety standards;
• Assist with snow and ice removal and storm clean up, as required;
• Available on call for nights and weekends, as required
• Perform other duties, as assigned;
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Actively collaborate with all areas of the Zoo to ensure that exhibit management practices are to the highest standards;
• Represent the Zoo to guests, media, donors, zoo community associates, and the general public;
• Answer the public's questions concerning exhibit management;
• Actively collaborate with the other departments to ensure that exhibit features in public areas are maintained in good repair;
• Attend area, department and All Staff meetings as required; and,
• Coordinate exhibit management activities with animal department staff.

Management of Resources (Financial, Human Resources, Facilities):

• Recommend, schedule and perform preventative maintenance services for all animal exhibits; and
• Provide repair/ maintenance service for animal enrichment devices, fences, gates, plant material (in cooperation with the Horticulture Department), rock work, hotwire systems, exhibit barriers and exhibit substrates.

Minimum Qualifications:

Education: 

• High school degree required, AA or bachelor’s degree in art, science, horticulture or mechanics is desirable.

Experience/Training:      

• Two to three years of experience working in an exhibits/horticultural program at an AZA accredited zoo or aquarium or related experience in art, horticulture or mechanical field;
• Valid driver’s license; 
• Experience using heavy construction equipment;
• Fabrication experience;
• Proficiency with welding, carpentry and concrete construction;
• Proficiency with landscaping, pruning, and plant identification;
• Working knowledge of industry and government safety standards.

Traits Desirable:

• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds;
• Extremely well-organized; 
• Excellent customer service skills for internal customers; and,
• Self-directed, collaborative and detail-oriented.

Equipment:

• Must be able to operate a variety of machines and equipment including telephone, two-way radio, motor vehicles, electric golf carts, hand tools, gardening/carpentry tools, power equipment, e.g. leaf blower, weed eater, lawn mower, chain saw or power washer and construction equipment, e.g. backhoe, Bobcat, farm tractors, large trucks, and welding equipment.

Working Conditions:

• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Must be able to lift and/or carry weights of up to 50 pounds and climb a ladder;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• TB test and physical required.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Function:

• Provides basic daily husbandry, food and water for animals in assigned area in accordance with department and area standards
• Observes behavior and physical condition of animals, and reports concerns to area supervisor
• Transfers animals between enclosures in accordance with department and area standards, and follows established safety guidelines
• Provides approved enrichment to animals in compliance with behavior team requirements
• Participates in approved training programs in compliance with behavior team requirements
• Maintains daily electronic records to track animal behavior and well-being over time
• Attends annual welfare assessments and submits regular welfare evaluations
• Participates in data collection for approved behavior and research projects
• Participates in animal medical procedures as directed by the area supervisor
• Participates in animal escape drills and incidents as directed by the recapture coordinator
• Conducts daily inspections of animal facilities, animal equipment and area buildings for structural defects and potential safety issues, and reports concerns to area supervisor
• Performs minor repairs and maintenance of animal facilities, animal equipment and area buildings as needed
• Maintains cleanliness of animal facilities, area buildings, public spaces and back of house areas
• Implements pest control measures as needed, and in accordance with the Zoo’s pest control program
• Complies with all AZA standards and USDA regulations
• Adheres to all policies and procedures of the department and the Zoo
• May train new staff on daily area routines with oversight from higher level keepers or manager.

Communication (Internal and External):

• Completes daily records for tracking animal health, animal behavior, enrichment and training
• Reviews area records and updates in order to stay informed of new developments and changes in assigned area
• Checks Zoo email regularly for updates from department and Zoo management
• Provides area supervisor with timely updates on animal concerns
• Actively participates in team meetings, discussions and debriefings
• Adheres to the Zoo’s communication policy regarding social media posts and confidentiality
• Enhances the guest experience by actively engaging with visitors
• Supports the Zoo’s mission by sharing the organization’s conservation messages with visitors and the general public

Management of Resources (financial, human resources, facilities):

• Proper storage and use of animal food items and animal medications
• Proper use and care of Zoo radios and cell phones, and timely reporting of issues
• Safe use of Zoo vehicles and timely reporting of issues, including any accidents
• Maintenance and safe use of tools and minor equipment, including kitchen knives

Minimum Qualifications:

Education: 

• Bachelor’s degree in zoology, biology, or a related field of study strongly preferred.

Experience/Training:      

• At least one year of animal care experience with applicable species preferred
• Zoo experience preferred (paid or unpaid)
• Understanding of current trends in animal training and behavior management
• Able to collect and collate data for studying animal behavior
• Familiarity with electronic communication and record-keeping
• Must possess a valid driver’s license

Traits Desirable:

• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds;
• Ability to operate both independently and as part of a team in a productive, respectful, and efficient manner with proper time management skills;
• Extremely well organized, self-directed, collaborative, and detail oriented; and,
• Possess a positive attitude and a general philosophy/outlook in line with the Zoo’s mission.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, telephone, radio, and vehicles, hand tools, animal restraint and capture devices, incubators, gardening/carpentry tools and machinery, scales, etc.

Working Conditions:

• Must be able to lift 75 pounds with assistance and 50 pounds unassisted as needed;
• Must be able to climb a ladder carrying up to 15 pounds;
• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Physical demands are in excess of those for sedentary work; Must be able to stand and remain active for an eight-hour shift; must be able to stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to travel large areas of the Zoo on foot as needed;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Initial tuberculosis (TB) test and physical required.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

The Director oversees the Digital Media Coordinator, and is responsible for vendor management, billing, and accounting. This position works collaboratively with internal departments to develop campaigns, promotions, and opportunities that drive visitation and increase revenue. Additionally, the Director of Advertising and Digital Media will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Functions:

• Under the direction of the Senior Director of Marketing and Communication, execute advertising campaigns and develop new promotions and initiatives to drive visitation, generate new revenue, and maximize reach;
• Manage all aspects of the Zoo’s traditional and digital advertising, including tactics, placing advertisements, KPI-driven reporting, data synthesis, and billing;
• Oversee the Digital Media Coordinator and the Zoo’s digital media content creation, posting, and comment response for social media, online reviews, and interactive content on the website;
• Support video and photo content to enhance the Zoo’s engagement;
• Ensure accurate representation of the Zoo’s branded voice in all external facing digital communications;
• Manage the annual calendar, content, and execution of Zoo email communications;
• Manage and improve email capture systems and subscription databases;
• Manage website messaging and effectiveness. Monitor site analytics, and conduct critical assessments to analyze return on investment, opportunities for growth and areas for improvement. Provide relevant data and reports to internal departments on a regular basis;
• Contribute to the development, implementation, and facilitation of annual marketing plans;
• Act as liaison with Zoo vendors for digital media and website programming and development;
• Foster a success oriented and accountable team environment;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Maintain vendor relationships as needed;
• Manage the emergency alerts protocol as it relates to the website (i.e. inclement weather response or unexpected closures).

Management of Resources (Financial, Human Resources, Facilities):

• Manage the Zoo’s day-to-day website updates using internal WordPress content management system; maintain overall message, content and activity;
• Manage the inventory and maintenance of digital media equipment (video cameras, still cameras etc.);
• Manage input of Marketing Department invoices into Financial Edge for approval by the Senior Director of Marketing and Communications; and,
• Allocate staff to assist other departments as needed for cross utilization of skills and manpower.

Minimum Qualifications:

Education: 

• Bachelor’s degree in marketing, advertising, business, communications, or another related field preferred.

Experience/Training:      

• Minimum of four years of direct experience in placing advertisements, omni-channel media planning, execution, and analysis;
• Excellent analytical skills;
• Google Ads Certification
• Familiarity with working under deadlines and writing for varied audiences; 
• Valid driver’s license.

Traits Desirable:

• Familiarity with digital content editing tools such as Adobe Premiere;
• Familiarity with media buying software
• Ability to communicate effectively;
• Strong organizational skills; and,
• Excellent writing skills.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, telephone, scanner, copier, fax, two-way radio, golf cart, vehicles, etc.

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Benefits:

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: The Parking Security Officer will direct vehicles and greet guests in the parking lots, provide safety resources and work in zoo areas, as assigned. Additionally, the Parking Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: Friday - Monday, 9:30 AM - 4:30 PM

Essential Functions:

Primary Functions:

• Direct cars, buses and other traffic into appropriate parking, drop off or delivery areas;
• Open and close parking lots as necessary;
• Monitor all parking areas to prevent break-ins and/or vandalism of vehicles and Zoo property;
• Keep all parking areas and entrance areas clean and free of litter;
• Place directional signs, cones and barricades as needed;
• Direct vehicles and pedestrians with flags and other hand-held devices;
• Work in and/or help out in any aspect of Zoo operations as directed when appropriate;
• Ensure guest safety at all times;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Greet guests and respond appropriately to guests’ questions, comments, or concerns in a friendly, professional, and informed manner;
• Monitor unauthorized persons and loitering in or around the parking lots and notify Dispatch and/ or management of suspicious persons or activities;
• Communicate with the Security Department by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information.

Management of Resources (Financial, Human Resources, Facilities):

• Monitor guests’ behavior to ensure their safety on and around the parking lots near the Main Gate.

Minimum Qualifications:

Education:

• High school diploma or equivalent required

Experience/Training:

• Minimum of six months related experience and/or training.
• Exposure to first aid and/or CPR training a plus.
• Exposure to safety and security protocols preferred. 

Hospitality:

• Friendly disposition;
• Possess a positive and patient attitude; and
• Possess excellent verbal communication skills.

Working Conditions:

• Must be able to stand, walk and/or run, and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment:

• Must be able to operate a variety of machines and equipment including telephone, two-way radio, etc.

Traits Desirable:

• Possess a clear comprehension of vehicle and pedestrian traffic flow;
• Possess an outgoing personality with the ability to approach guests and take charge of challenging situations;
• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Ability to identify and resolve guest issues; and,
• Ability to work independently and stay productive with minimal direct supervision.

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different task be performed when circumstances change.

General Summary: The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customers and enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift: Friday - Monday, 9:30 AM - 4:30 PM

Essential Functions:

Primary Functions:

• Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot;
• Respond to all requests for first aid, CRP, and/ or AED from guests or employees;
• Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations;
• Respond to all alarms as dispatched;
• Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after-hours calls;
• Responsible for providing guest control, including challenging situations;
• Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related duties as assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for communicating effectively with staff and the public regarding standard operating procedures;
• Work closely with contracted temporary services and staff to ensure adherence to all Zoo policies and procedures;
• Write and investigate required shift and accident reports on employees, guests, and shift activities;
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information; 
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees, guests, volunteers, etc.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in organizing breaks for all assigned employees while ensuring adequate staffing levels to control attendance flow; and,
• Coordinate with other departments as necessary to fulfill any needs related to special event requests and departmental training.

Minimum Qualifications:

• Hospitality;
• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education:

• High school diploma or equivalent.

Experience/Training:

• Must be at least 21 years old;
• Two years of security related experience;
• Good working knowledge of security operations in a business environment;
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association;
• Valid driver’s license;
• Must possess a Security Guard Certificate

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift);
• Must be able to travel or walk large areas of the Zoo as needed;
• Ability to patrol and monitor 125 acres on foot in all weather conditions;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime;
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
• Exposure to Zoonotic diseases and risk of animal attack.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Deals with uncertainty, sound judgment, integrity, safety management, professionalism, and reporting skills;
• Strong organizational and communication skills;
• Ability to make independent judgment decisions within Zoo policy and procedures; and,
• Ability to handle non-routine tasks and adapts to changing circumstances.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Function:

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Assist with transporting guests safely to and from designated locations throughout assigned shift;
• Maintain cleanliness at work locations;
• Ensure guest safety at all times;
• Load and unload responsibilities associated with Zoo shuttle;
• Load and unload responsibilities associated with amusement rides;
• Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validate memberships of guests at the Zoo entrance;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (financial, human resources, facilities):

• Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same; and,
• Monitor guests’ behavior to ensure their safety on and around the rides, tram, and train. 

Minimum Qualifications:

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo.  However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo.   

Experience/Training:

• None

Working Conditions:

• Must be able to stand and remain active for an eight-hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc. 

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: The Commissary Keeper will prepare, deliver, store, and stock food, hay, supplies, purchased orders, and packages for all departments of the Zoo, as well as remove manure from all animal areas and keep the commissary areas clean and organized. Additionally, the Commissary Keeper will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Functions:

• Prepare and deliver food orders to each animal area in the Zoo on a daily basis;
• Prepare and deliver supplies, packages, purchased items, and mail to all departments of the Zoo as needed;
• Pick up packages and mail from other departments in the Zoo as needed;
• Thaw frozen food items using department protocols to ensure food quality;
• Operate manure removal equipment and remove manure from all animal manure collection areas;
• Maintain cleanliness and organization of all work and stock areas throughout the commissary complex;
• Accept, inspect, unload, date all deliveries;
• Help to maintain appropriate inventory and stock of food items and supplies;
• Travel to outside vendors to pick up orders and grocery items;
• Maintain a working knowledge of USDA and AZA standards and ensure that all commissary buildings and work areas are in compliance;
• Maintain a working knowledge of company safety policies, procedures, and protocols;
• Observe all rules of safety that pertain to the position, including use of personal protective equipment, safe vehicular use, safe use of large equipment and meat saws, and good lifting procedures;
• Perform regular quality assurance checks including testing of hay quality and monitoring of product freshness and checking expiration dates of stock on a regular basis;
• Perform general maintenance of Commissary buildings, equipment, and vehicles;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Utilize the phone, email, and radio to perform basic internal communications with other members of the Zoo staff;
• Communicate stock deficiencies, issues/problems with deliveries, and other concerns to Commissary manager; and,
• Communicate with other zoo staff regarding timeliness and completion of daily deliveries.

Management of Resources (Financial, Human Resources, Facilities):

• Accept, inspect, and appropriately stock all incoming deliveries; and,
• Complete daily logs and forms as required by department SOP.

Minimum Qualifications:

Education: 

• High school diploma or equivalent. 

Experience/Training:      

• Minimum of two years stable work history;
• Animal science background preferred, but not required;
• Valid driver’s license; and,
• Ability to operate large equipment or the ability to be trained on such equipment.

Traits Desirable:

• Strong organizational and communications skills; and,
• Ability to handle non-routine tasks and adapt to changing circumstances.

Equipment:

• Must be able to operate a variety of machines and equipment including computer, telephone, radio, vehicles, skid steer, back hoe, bob cat, golf cart, hand tools, meat saw, scales; etc.

Working Conditions:

• Must be able to lift and/or carry weights of up to 75 pounds and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb and balance;
• Must be able to travel large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events;
• Ability to be an essential staff member and report to work in all weather conditions;
• Exposure to zoonotic diseases and risk of animal attack;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

General Summary: Provides day-to-day leadership and management of specific animal areas which supports the mission and core values of the Zoo to the staff engaged in the care and exhibition of the collection. The Area Manager will be responsible for the daily operations of the area and oversight of the keeper team. They will need to work closely with the taxon curators, behavior team, and medical staff, and will report to the General Curator. Additionally, the Area Manager will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Function:

• Foster a success-oriented, accountable environment within the Zoo;
• Support the guest experiences;
• Serve as the liaison for the Collection Managers and Curators as to daily concerns of the department;
• Observe animals to detect signs of illness, and report the same to the Collection Manager and Medical Staff to determine type of medication/treatment required and help in the treatment;
• Develop and maintain SOPs for assigned area(s);
• Coordinate pest control needs/activities with the Senior Animal Care Technician;
• Ensure that adequate and appropriate pest control practices are carried out and that all pest control records are maintained;
• Coordinate water quality testing and Life Support Systems equipment preventative maintenance with the Water Quality Specialist and ensure that adequate and appropriate water quality records are maintained;
• Inspect all exhibits and related facilities regularly for cleanliness and structural integrity;
• Direct or perform all keeper activities necessary to the direct maintenance of the animal collection;
• Inspect the care and well-being of the animals in their area;
• Supervise and coordinate all activities of the keeper staff;
• Supervise and participate in moving of animals to new quarters or in crating or uncrating animals for shipment or display;
• Oversee and/or assist with medical treatments, preparation of food, feeding of animals and maintenance and repair of animal quarters/exhibit;
• Ensure that area activities are recorded in the daily diary and other permanent records;
• Collaborate with Animal Department Curators, Managers and medical staff in development of diets, husbandry techniques, and area protocols;
• Develop action plans for projects and present them to the Collection Managers;
• Assist in AZA-sanctioned programs as requested;
• Available 24 hours/day, if necessary;
• Attend weekly medical meetings;
• Serve and support assigned area(s);
• Coordinate the training opportunities for volunteers, Junior keepers, and interns;
• Participate on the animal recapture team and maintains qualifications to use firearms on zoo grounds;
• Train and educate Animal Keepers;
• Coordinate construction projects and outside vendors and contractors while maintaining safety for animals and staff;
• Work with the Animal Training and Enrichment Coordinator to develop and maintain animal training and enrichment programs;
• Manage the particular aspects of scheduling and payroll essential to supervising staff;
• Responsible for acting as member of Zoo’s emergency response firearms shoot team;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Actively collaborate with divisions to ensure that husbandry and behavioral management practices are to the highest standards;
• Represent the zoo to guests, donors, zoo community associates, and the general public;
• Answer the public's questions concerning animals' habits or zoo operations;
• Actively collaborate with the Marketing, Development, Education and Guest Services departments to design and implement programs and presentations directly related to the animal collection;
• Actively collaborate with the Marketing, Development, Education and Guest Services departments to produce and participate in non-routine special events;
• Organize behind the scenes tours as requested; and,
• Conduct and/or contribute to Area, Department and All-Staff meetings.

Management of Resources (Financial, Human Resources, Facilities):

• Make recommendations to the General Curator and Collection Managers on the hiring and firing and personnel actions such as promotions, transfers and disciplinary actions;
• Read keepers’ daily reports and ensure appropriate corrective action;
• Determine which information/data from daily reports should be included in the Zoo’s permanent animal records;
• Prepare and communicate performance evaluations of keeper staff;
• Recommend improvements and repairs to animal exhibits and facilities;
• Recommend updates, clarifications and additions to Animal Department policies and procedures and area SOPs;
• Coordinate with the Maintenance department for repairs, non-capital renovations and improvements;
• Schedule staff to various tasks as needed;
• Support inventory control/ensure the proper working condition of all department equipment; and,
• Provide supervisory back up for the other area managers.

Minimum Qualifications:

Education: 

• Bachelor’s Degree preferably in Biological Sciences, Zoology, Wildlife Management, Animal Science or related science; and, 
• Experience may be substituted for a degree.

Experience/Training:      

• Three years paid experience with an AZA accredited zoological institution (preferred);
• At least one year of supervisory experience or equivalent experience working with animals in a supervisory capacity;
• Valid driver’s license; and,
• Demonstrated supervisory ability as well as ability to lead and mentor professional staff;

Traits Desirable:

• Ability to work with a wide variety of individuals from ethnic, cultural and economic backgrounds;
• Extremely well-organized;
• Strong leadership, communication, mentoring, time management, interpersonal and follow-up skills;
• Self-directed, collaborative and detail-oriented; and,
• Strong background in animal husbandry, training, or enrichment.

Equipment:

• Must be able to operate a variety of machines and equipment including telephone, two-way radio, motor vehicles, electric golf carts, hand tools, animal restraint and capture equipment, gardening/carpentry tools, power equipment, e.g. leaf blower, weed eater, lawn mower, or power washer and computer equipment, scales, transponder reader, digital thermometers and water chemistry equipment.  Must be proficient with a word processing and spread sheet program (e.g. Microsoft Word, Excel).

Working Conditions:

• Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance;
• Must be able to travel large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Must be able to lift and/or carry weights of up to 75 pounds and climb a ladder;
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.
• Exposure to zoonotic diseases and risk of animal attack; and,
• TB test, physical, and rabies vaccine required.

Benefits:

• We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- and long-term disability and life insurance.
• 401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Essential Functions:

Primary Functions:

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Receive and verify accurate distribution of opening cash;
• Perform accurate and efficient monetary transactions and maintain precise daily records;
• Take responsible measures to safeguard all acquired revenue;
• Reconcile daily transactions with Cash Room including all cash, charges, and discounts;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, Shuttles, train, and membership program information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Maintain cleanliness at work locations;
• Ensure guest safety at all times;
• Load and unload guest responsibilities associated with Zoo shuttles;
• Load and unload guest responsibilities associated with amusement rides;
• If reassigned due to business need, assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validate memberships of guests at the Zoo entrance;
• Promote all sales functions at the main gate, including but not limited to; general admission, train tickets, wristbands, carousel vouchers, camel rides (seasonally), penguin encounters as well as membership sales and fulfillments.
• Promote sales in a manner that will enable the Zoo to meet or exceed established annual membership program sales goals 
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

• Responsible for keeping the Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management of Resources (Financial, Human Resources, Facilities):

• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hours logs;
• Meet guidelines of the Cash Discrepancy policy on a consistent basis;
• Distribute Zoo literature, including but not limited to: maps, and event flyers, while maintaining accurate supply of the same; and,
• Monitor guests’ behavior to ensure their safety on and around the rides, shuttle, and train. 

Minimum Qualifications:

• Hospitality:
• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skill, as well as writing and math skills (i.e. addition, subtraction, multiplication, division, and percentages); and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.

Education:

• Minors (14 to 17 years of age) may be considered for employment by the Human Resources Department at the Zoo.  However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo. 

Experience/Training:

• Minimum of six months related experience and/or training;
• Proficient in cash handling procedures;
• Familiarity with a Point of Sale (POS) system environment; and,

Working Conditions:

• Must be able to stand and remain active for an eight hour shift;
• Must be able to sit upright for long periods of time;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. 

Equipment:

• Must be able to operate a variety of equipment including two-way radio, rides, computer, computerized register, and telephone.

Traits Desirable:

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.  Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.